Thornhill offers the option of running online surveys which allow raters to provide feedback on an organisation, rather than an individual.
These surveys could provide feedback on a number of matters, such as organisational climate, transformation processes or services.
We also offer a short ongoing survey for organisations.
Pulse provides companies with a monthly check on the health of their organisation, by having all employees respond to a very short online questionnaire. This provides a very quick and immediate check (“taking the pulse”) on risk factors, including business risk, governance failures, and staff morale, thus enabling further investigation if and when a potential risk is revealed.
The system is ideal for industries where the majority of employees are computer-literate and respondents have online access. Even if a number of staff do not have online access, those who do will provide management with insight into most risk factors. This limitation on the extent of the pulse-taking is balanced by the ease of administration and immediacy of the information obtained.
Advantages of the online administration:
The format can be customised, and could be as follows:
The questionnaire could begin with two general statements of satisfaction, as an early-warning system to pick up trends in organisational climate. The questions could then move to specific risk factors, which would need to be customised for the company. One could also include questions about governance, safety and business risk. There is an option to include a small number of additional questions that vary each month and allow specific issues to be investigated.
The first three questions would then be core questions and repeated each month, and then we suggest adding two questions which vary month by month. Certain questions could be repeated on a quarterly basis.
The feedback is presented clearly in a report, highlighting risks, showing trends and comparisons, and includes comments from raters.