Head, Heart & Hands Model

The model in which the report items are grouped (Head, Heart and Hands) reflects an eclectic perspective on leadership effectiveness, designed to make intuitive sense, cover the most important aspects of observable leadership, and thus to be most useful in management development.

The reports describe five aspects of leadership summed up under Head, Heart and Hands.

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Head represents the concern for direction. It comprises behaviours by which the leader understands business, sets direction, solves problems and makes decisions.

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Heart represents the concern for energy, and is divided into three categories:

  • Enabling Others: These items describe the interpersonal aspect of leading with emotional intelligence.
  • Enabling Self: These items are associated with the personal aspects of emotional intelligence.
  • Enabling Groups and the Organisation: This deals with the effective use of influence, and ensuring that people can work together constructively.
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Hands represents the concern for achieving goals. It deals with holding people and processes accountable and ensuring that they perform and are developed.

Some reports also show a graph of Leadership Impact items. These indicate what people feel when they are with the leader – the essence of what a leader seeks to achieve.